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Cancellation Policy

Thank you for choosing Lotus for your massage, yoga and self care essentials. It is our intent to provide quality care that meets the needs and expectations of each client. The hour that you schedule is time set aside for only you. We understand that unexpected events happen. The following policies ensure that we are able to fulfill our mission to each client and respect the time for each individual. -Sessions can be rescheduled up to two consecutive times or cancelled up to 24 hours before the scheduled appointment. This allows the opportunity for us to activate our cancellation list. A link is provided on your appointment emails so you can modify or cancel online outside of business hours. If the session is cancelled, a credit will be placed on your account to be applied to a future appointment. -Cancellation of an appointment in less than 24 hours will not be rescheduled or refunded. -Failure to attend and not notify of cancellation will be considered a “no-show”. The session will be cancelled completely and will not be rescheduled or refunded. -Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment of the full scheduled session. We will do our best to satisfy the scheduled time. -All services, classes, events and workshops are preregistration with prepay and are nonrefundable. Thank you for valuing your time and respecting our therapists and clients. We look forward to seeing you!